Shipping & returns
CURRENT Production timeframes
*COVID NOTICE:
Due to Covid-19 and the increased demands on our supply-chain, the current expected turnaround (production + shipping) is 2 1/2 to 3 weeks. We appreciate your patience and support during this time.
How long do orders normally take?
As a slow fashion (sustainable) company, orders usually take 10-14 business days to order, print and deliver. To learn more about our commitment to slow fashion, click here.
For all pre-order enquiries, please email us at support@teehuggers.com.au. For all post-order enquiries, please phone our print partner TPB, direct on: 0738540608 or email hello@merch.support (and quote your order number and name).
For Australia post updates, see below.
delivery timeframes
Regular Australia Post (production time + 2-7 days delivery) - $10 flat rate delivery. A tracking number is emailed once dispatched.
Express Australia Post (production time + 1-day delivery) - $15 for the first item, then $1 extra per item after that. Express post is typically overnight unless you live in a rural location.
*COVID NOTICE: Australian Post is experiencing delays to regular and express services. To find out the latest Domestic updates, click here.
International Post (production time + 4-40* days delivery) - $15 flat rate delivery. A tracking number is emailed once dispatched. Please note, customers are responsible for any import taxes/duties that may apply to your order.
*COVID NOTICE: International shipping times during Covid are unpredictable, with some countries unable to be shipped to, and others taking up to 40 days or more. We apologize for any inconvenience caused and thank you for your understanding and patience. To find out the status of your country (International Updates) click here.
We guarantee our processing and printing timeframes on our orders, but in the unlikely event that there is an error due to the couriers that we use (Australia Post, Startrack, Toll Priority and Fastway), we cannot take responsibility, however in this rare instance, we can refund your shipping costs in full. If you order a rush express order and your location is rural, international or not covered by the Australia Post National Express Post Network then we cannot take responsibility for shipping timeframes.
For all pre-order enquiries, please email us at support@teehuggers.com.au. For all post-order enquiries, please phone our print partner TPB, direct on: 0738540608 or email hello@merch.support (and quote your order number and name). For more information about TPB, visit our process page.
returns policy
In the unlikely event you're unhappy with your product please follow these instructions to return/receive a new product: Email our print partner TPB at hello@merch.support. with;
- The date of your purchase
- Your order number
- What you would like to return
- Why you want to return it
- A photo highlighting the fault/damage
Once we have received this email we will organise a replacement /refund for you if the order meets our user agreement/return policy. You may have to return the product back to Teehuggers. Note: Teehuggers does not cover return shipping.
What Can Be Returned
Only Items that are faulty/damaged or have a faulty print may only be returned. Once an order has been placed online we cannot edit this order and we cannot cancel this order once it has been placed. No returns are accepted after 14 days of receipt of purchase, except in cases beyond our control such as Covid-19, where no returns are accepted after 7 days of delivery of order. We do not accept items that have noticeable wear or makeup stains. Returns must also comply with our user agreement.
We do not refund or exchange for change of mind, errors in your own uploaded artwork, shipping or stock delays or if the customer chooses the wrong garment size. #Note: sizing measurements online are within +-1.5cm, anything outside of this is faulty. Print dimension / print placement measurements are within +-1cm and anything outside of this is faulty.
Clients must ensure that the artwork, qty and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when Teehuggers has dispatched to the correct address by the due date.
Washing Instructions
- Cold water
- Gentle cycle
- Wash inside out
- Do not tumble dry
- Dry in shade
Garments will not shrink if the correct washing guidelines on the t-shirt labels are followed; if you believe the garment was washed correctly please send us an email following our return instructions.
NOTE: ONLINE ORDERS OR ORDERS WHERE YOU UPLOAD YOUR OWN ARTWORK
Teehuggers takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
- Spelling, punctuation or grammatical errors made by the customer.
- If the artwork you as a client upload is low quality and results in a poor print
- 5% difference in design printing colours & size *Teehuggers advises using the CMYK colour spectrum when designing your own artwork
- 5% difference in the actual garment colours
- Errors in user-selected options such as product type or size. *Please use our size guide for measurements or email us for advice.
- Garment shrinkage in wash
- Courier delivery timeframes
- We have taken the utmost care creating your artwork, however, are not liable for client error. Due to the production process, colours, position, size & scale are indicative only.
